Returns & Defects

All sales are final

All purchases are final sale. We don't accept returns or exchanges for change of mind, fit, or style preference. This applies to purchases made online and at Haüs popups and events.

The one exception: a manufacturer defect

If your piece arrives with an obvious manufacturer defect, such as a broken clasp, a missing stone, a cracked lens, a torn seam, or a broken strap, we'll make it right.

You must let us know within 7 days after delivery. Defects reported after 7 days, and wear and tear or damage from use, are not covered.

How to report a defect

1. Email [email protected] within 7 days after delivery.
2. Include your name, order number, the item, and clear photos of the defect.
3. We'll review your photos and reply with next steps.

What happens next

If the item is in stock, we'll replace it with the same piece. You pay the shipping cost to send the replacement.

If the item is out of stock, we'll issue a merchandise credit for the purchase price of the defective item, minus shipping fees. Your credit can be used toward any piece in the Haüs.

Your credit comes as a personal code you enter at checkout. It expires 90 days after it's issued and can be used once, so we suggest using it on an order of equal or greater value. Any unused balance isn't carried over. Merchandise credit can't be combined with any other code or offer.

We don't issue refunds to your original payment method.

Questions?

Not sure if something counts as a defect? Email us before you wear it and we'll take a look.
[email protected]